Canceling your order

Orders can be canceled until the plants or other product are packed. To cancel your order just send an e-mail to info@ikhebeencactus.nl with and reference to your order number. We will contact you within 24 hours. If the product has not been sent to you we will refund the purchase amount within 7 days.

Fresh from the greenhouse

Each cactus, succulent or other plant will be sent to you from our greenhouses! When you receive your cactus, chances are that the cactus was still in the greenhouse the day before. Our cacti are home grown or personally selected by other growers. This way we always know what quality we send and you always get fresh and healthy plants.

Delivery guarantee

We take every possible care in sending our products. Do the plants arrived damaged? Send us a photo and explanations of the damage and we will see what the best option is: exchange or compensate.

Warranty

If you receive your cacti and/or succulents alive and of a high quality, the warranty expires with 7 working days. Why? We cannot control the way you care for the cactus and/or succulent plant. It is therefore impossible to determine how the cactus and/or succulent plant may have died. The warranty we offer is on the products that have arrived. If these are repotted in a new pot, processed into decorative pieces or any other processing, the warranty immediately expires.

We take the greatest possible care when sending our products. The plants come fresh from our greenhouse and are carefully packed and shipped in a sturdy box. However, sometimes things can go wrong. Has your new plant not arrived in good condition? Please contact us as soon as possible! We usually answer your message within 2 working days. In order to be able to help you as well and as quickly as possible, we ask you to send the following:

• Your name, email address and order number.
• A clear description of the damage.
• A photo of the entire scope of the product(s).
• A detail (close-up) photo of the specific damage to the product(s).
• In case of damage to the package: a photo of the outside and inside of the package.

Warranty period

The warranty period is 7 days on the received products. Therefore, contact us within 7 days of receipt of the order. We keep the date in your track info as the receipt date that the package has been delivered. So also pick up your package on time if you have chosen a PostNL collection point. Click here to read more about our general terms and conditions.

After the warranty period?

Did your cactus die in a short time? Then Ihaveacactus.com offers you a discount on the next cactus that you buy from us. A 100% guarantee is not possible because the care cannot be checked. Cacti remain living plants. To be eligible for warranty, we would like to receive a photo of the cactus and the order number. The discount depends on how quickly the cactus died.

Complaints procedure

Ihaveacactus.com will do everything to prevent complaints. If you are still not satisfied, we advise you to first make your complaints known to us by emailing info@ikhebeencactus.nl. Within 2 days after receiving the complaint, you will receive a response with an answer to your complaint. Then you can submit your complaint to the Disputes Committee via the European ODR Platform.